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Refund Policy

Refund Policy

Last Updated: 30 july 2024

1. Introduction

Thank you for shopping with NearBuyFirst.com, operated by NBFIRSTPRO India Private Limited ("we," "us," or "our"). This Refund Policy outlines the conditions under which refunds may be provided for orders placed on our Site.

2. Refund Eligibility

Due to the nature of food and grocery items, we generally do not accept returns. However, we understand that issues may arise, and we are committed to resolving them as follows:

  • Incorrect Orders: If you receive an incorrect item or a missing item in your order, please contact us within 1 hour of delivery with your order number and details of the issue. We will review your case and provide a resolution, which may include a replacement or a refund for the incorrect or missing items.

  • Damaged or Defective Items: If you receive an item that is damaged or defective, please contact us within [number] hours of delivery with photographic evidence of the damage or defect. We will assess the situation and may offer a replacement or a refund for the damaged or defective items.

  • Delivery Issues: If there are significant delays or issues with the delivery, please contact us as soon as possible. We will investigate the issue and provide a resolution, which may include a partial refund or credit towards a future order.

3. Requesting a Refund

To request a refund, please follow these steps:

  1. Contact Us: Reach out to our customer support team .

  2. Provide Details: Include your order number, the issue you are experiencing, and any relevant documentation (e.g., photos of damaged items).

  3. Review and Response: We will review your request and respond within 2 business days. If your request is approved, we will process the refund or provide a replacement as applicable.

4. Refund Processing

  • Method of Refund: Refunds will be processed using the same payment method used for the original transaction. Depending on your bank or payment provider, it may take 5 business days for the refund to reflect in your account.

  • Partial Refunds: In cases where only part of your order is affected, we may issue a partial refund for the affected items.

5. Non-Refundable Items

Please note that the following items are non-refundable:

  • Items purchased with promotional or discount codes that are non-refundable.
  • Perishable goods after the delivery has been completed.

6. Changes and Cancellations

  • Order Changes: Once an order is placed, changes cannot be made. Please review your order carefully before finalizing your purchase.

  • Order Cancellations: Due to the nature of our services, orders cannot be canceled once they are confirmed. If you have concerns or need assistance, please contact us immediately after placing the order.

7. Contact Information

For any questions or to request a refund, please contact us at:

NBFIRSTPRO India Private Limited
Email: support@nearbuyfirst.com
Phone: +917807776605
Address: N3222, Bilaspur, Ghumarwin, Bilaspur (bilaspur- Hp), Bilaspur (hp), Bilaspur, Himachal Pradesh, India, 174001

8. Changes to This Policy

We may update this Refund Policy from time to time. Any changes will be posted on this page with the date of the most recent revision. We encourage you to review this policy periodically to stay informed about our refund practices.